Developing a reporting culture: A systemic approach
Hazard, near miss and injury reporting is an important component for organisational learning, risk reduction, and developing a safety culture and arguably the corner stone of any safety management system. Unfortunately the reality is under reporting is a significant issue that prevents the detection of potential latent conditions and causal pathways to future serious events.
What many organisations measure as safety are only the surface issues, the injuries or personal safety incidents which become the focus or driver of campaigns, rather than a focus on process safety near misses which remain under reported and therefore under the radar as a latent conditions.
This paper identifies three interdependent themes that contribute to the effectiveness of incident reporting, including the building of a systems approach, cultivating a reporting culture, and the understanding of individual factors and biases. It will demonstrate how over time reporting cultures can be built, as trust in the system and the focus on process safety increases.