Understanding Reality. Using Triangulation to Uncover Work as Done
Work as Imagined and Work as Done is a Safety-II principle that has received a lot of focus when discussing how we can improve our safety approaches long term. Put simply, Work as Imagined is the way we imagine or “think” work gets done and Work as Done is the reality of what occurs in the field.
The problem occurs when there is a gap between what we think is happening and what is actually occurring. This gap introduces unknown variability and risk in the management of work. The solution to the gap is to try to understand what determines how work is done and to find effective ways of managing that to keep the variability of WAD within acceptable limits.
Triangulation is a mixed-methods approach that combines multiple sources of data to gain a close-to-reality representation of work that is completed in the field. By combining various data points, we are able to hone in on the common factors that impact the success and failure of work activities.
In this presentation, I will talk about two case studies that utilise Triangulation to close the gap between Work as Done and Work as Imagined.