Casting a human factors lense over automation induced errors in the management of risks and the relationship to accumulative mental health impacts.

09 Sep 2022
11:20 - 11:50

Casting a human factors lense over automation induced errors in the management of risks and the relationship to accumulative mental health impacts.

This presentation presents a summary of findings from the increase in automation in operational environments, in this situation we will take a human factors lense to focus on the aviation industry and continued progression in automated cockpits as examples.

The presentation will explore recent issues identified from aircraft accidents where the cockpit had advanced automation and the issues this introduces with system design and the control loop.  The main event we will draw on for lessons to be discussed is the Boeing 737 Max 8 aircraft that was involved in a number of fatal aircraft events involving controlled flight into terrain in 2018 and 2019.

The lessons available from accident reports conducted by the relevant air transport safety bureau provide some good learnings that we can take away from a human factors perspective that remind us about system design and not to lose sight of who needs to understand and interact with the system especially when unexpected commands or events occur.  We will then consider how these are relevant from a psychological risk perspective under some of the key hazards identified from ISO 45003.